Frequently Asked Questions
Everything you need to know about your musical journey.
How are musical instruments packaged for shipping?
We use professional-grade, shock-absorbent materials and double-walled boxes to ensure your instrument arrives in perfect condition. All high-value items are fully insured during transit.
Do you offer a warranty on your instruments?
Yes, all new instruments come with a standard 1-year manufacturer warranty. We also offer extended protection plans for additional coverage against accidental damage.
What is your return policy for guitars and keyboards?
We offer a 30-day return window for most instruments. The item must be in its original condition and packaging. Please note that certain items like reeds, mouthpieces, and earplugs are non-returnable for hygiene reasons.
Are the instruments set up before they are shipped?
Absolutely. Our in-house technicians perform a multi-point inspection and basic setup on every stringed instrument to ensure it is playable right out of the box.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for more expensive equipment.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.